Linda, Client Operations Supervisor

Over 20 years experience prepared Linda for her job at West Business Services.  Her wealth of knowledge landed her a promotion to Client Operations Supervisor. 

What about the culture at West Business Services is different from where you've worked in the past?
West Business Services offers a professional, relaxed atmosphere that fits anyone who wants to work. No matter your gender and age, all associates are treated equally and with respect. And I really appreciate the opportunity to discuss concerns or accomplishments with management because of the company's open door policy.

When, and in what capacity did you begin with West Business Services? What position do you currently hold? What skills did you bring to your career at West Business Services that have served you well?
I started with West Business Services as a Customer Care Associate and now serve as a Client Operations Supervisor for five team members. Through teamwork we meet each of our customer's goals each month. More than 20 years experience in finance, customer service and management prepared me to handle reports for the client, my manager and my team.

What would you tell someone who was thinking of beginning a career with West Business Services?
If you are comfortable around a computer and can talk on the phone, West Business Services has a position for you.

When you look to build a career, you're thinking long-term. What about West Business Services makes it a good place to build a career rather?
I started with West Business Services when I was on a downswing in my career. They've given me the opportunity to grow and excel in my positions and my plans are to retire from West Business Services. With retirement within the next decade, the West Business Services 401(k) program has been a great benefit for me.

West Business Services believes strongly in enabling employees to balance life and work. How has this approach affected you?
West Business Services has allowed me to work different schedules to meet my outside needs as well as my direct reports needs. This flexibility lowers the stress level in my everyday life.

How does the company's leadership and management support help you effectively do your job?
My manager is always there for me. Our weekly one-on-one meetings offer encouragement, assistance, and a little critiquing - and is just a short walk away.